Refund policy

Thank you for shopping at ResellingLab.eu. Please read this Refund Policy carefully before purchasing. By completing a purchase, you confirm that you have read, understood, and accepted this policy in full, together with our Terms of Service.

1. All Sales Are Final — No Refunds

ResellingLab.eu sells digital products only. Our products consist of instantly delivered digital content — including supplier access, contacts, lists, guides, and related informational materials.

Due to the instant, irreversible, and informational nature of digital content, all sales are final. We do not offer refunds, returns, exchanges, cancellations, credits, or partial refunds except where required by mandatory applicable law (see Section 2).

This applies, without limitation, to:

  • Change of mind after purchase;
  • Failure to read or understand the product description;
  • Dissatisfaction with the contents of the product;
  • Lack of expected results, profit, sales, or business outcomes;
  • Business losses, marketplace bans, or payment-processor issues;
  • Misunderstanding of what is included in the product;
  • Inability to use, view, or apply the information provided;
  • A third-party supplier going out of business, raising prices, becoming unresponsive, or refusing to accept your order;
  • Any user-side technical issue (device, browser, email, network, or anti-spam).

The value of the product is delivered the moment access is provisioned. Accordingly, once access has been made available, a refund will not be issued except where a mandatory consumer right applies.

2. EU 14-Day Right of Withdrawal — Express Waiver

Under EU consumer law, consumers normally have a 14-day right of withdrawal for online purchases.

However, pursuant to Article 16(m) of Directive 2011/83/EU on Consumer Rights (transposed into Estonian law via the Law of Obligations Act, § 53(4)(11)), this right does not apply to contracts for the supply of digital content not delivered on a tangible medium where the consumer has expressly consented to immediate performance and acknowledged the loss of the right of withdrawal.

By ticking the consent box at checkout and completing your purchase, you:

  • Expressly request that delivery of the digital content begin immediately, before the expiry of the 14-day withdrawal period;
  • Expressly acknowledge and agree that you lose your statutory 14-day right of withdrawal as soon as performance begins (i.e. as soon as access or download is provisioned, whichever happens first);
  • Confirm that you were informed of this consequence prior to purchase.

Once digital access has been provisioned in line with the above, the 14-day right of withdrawal no longer applies.

Nothing in this policy is intended to exclude or limit any consumer right that, under mandatory applicable law, cannot lawfully be excluded or limited. Where such a right applies, it prevails over anything in this policy.

3. Delivery

Access to the product is delivered by a separate email sent to the email address you provided at checkout, shortly after payment is confirmed.

Delivery is considered fulfilled the moment the access email is sent to that email address — regardless of whether you have opened, received, read, or acted on it.

It is the customer's responsibility to:

  • Provide a correct and active email address at checkout;
  • Check spam, junk, and promotion folders;
  • Whitelist our sending domain if needed;
  • Use a working email provider that accepts external mail;
  • Follow the access instructions contained in the email.

Failure to receive or access the email due to an incorrect address, spam filtering, full mailbox, blocked sender, or any other user-side issue does not, by itself, qualify for a refund.

4. Technical Issues — Limited Exception

If a technical error on our side prevents you from accessing the product entirely, you must contact us within 48 hours of purchase at storehelp7@outlook.com.

In such cases, we will work to restore your access. Where we are able to restore access, resolution will be by restored access rather than refund; where we are genuinely unable to provide access, a refund will be issued.

Refunds are not granted for user-side technical problems (incorrect email, spam filtering, device incompatibility, network restrictions, or failure to follow instructions).

5. Chargebacks and Payment Disputes

If you believe there is a problem with your order, please contact us first at storehelp7@outlook.com so we can try to resolve it. Most issues (such as a missing access email) can be fixed quickly.

Nothing in this policy affects your right to dispute a charge with your bank or payment provider. However, we ask that you contact us before initiating a chargeback so we have the opportunity to help.

In the event of a dispute, we may provide our payment processor with delivery logs, checkout consent records (including the Article 16(m) waiver), and access activity to document what was delivered.

6. Customer Responsibility

Before purchasing, please:

  • Read the entire product description carefully;
  • Understand exactly what is included in the product;
  • Ask any questions before purchasing if anything is unclear;
  • Confirm that the product is suitable for your intended use.

7. Contact

If you have a question about a purchase before buying, or if you believe you have experienced a technical issue on our side, please contact us at:

By completing a purchase on ResellingLab.eu, you confirm that you have read this Refund Policy in full, understood it, and agreed to be bound by it.