Shipping policy

Thank you for shopping at ResellingLab.eu. This Shipping Policy explains how our products are delivered. By completing a purchase, you confirm that you have read, understood, and accepted this policy in full, together with our Terms of Service and Refund Policy.

1. Digital Products — No Physical Shipping

ResellingLab.eu sells digital products only. Our products consist of instantly delivered digital content — including supplier access, contacts, lists, guides, and related informational materials.

Because our products are digital, nothing is physically shipped. There are no shipping fees, tracking numbers, couriers, or delivery addresses involved in any order.

2. How Delivery Works

Access to your product is delivered by email to the address you provided at checkout, shortly after payment is confirmed.

In most cases delivery is immediate or near-immediate. During periods of high volume, or where a payment requires additional verification, delivery may take slightly longer. If you have not received your access email within a few hours of a confirmed payment, please check the folders described in Section 4 before contacting us.

3. Delivery Confirmation

Delivery is considered fulfilled the moment the access email is sent to the address provided at checkout — regardless of whether you have opened, received, read, or acted on it.

We retain delivery logs recording when each access email was sent. These logs serve as proof of delivery.

4. Not Receiving Your Email

If your access email does not appear in your inbox, it has almost always been filtered rather than lost. Before contacting us, please:

  • Check your spam, junk, and promotions folders;
  • Search your mailbox for "ResellingLab" and for the sending address;
  • Confirm the email address you entered at checkout was correct and active;
  • Make sure your mailbox is not full and that your provider accepts external mail;
  • Whitelist our sending domain if your provider is strict about filtering.

It is the customer's responsibility to provide a correct, active email address at checkout and to follow the access instructions contained in the email. Failure to receive or access the email due to an incorrect address, spam filtering, a full mailbox, a blocked sender, or any other user-side issue does not qualify for a refund. Please see our Refund Policy.

5. Technical Issues on Our Side

If a technical error on our side prevents your access email from being delivered, please contact us within 48 hours of purchase at storehelp7@outlook.com, including your order number and the email address used at checkout. We will work to restore your access. Resolution will be by restored or resent access — not by refund.

6. Contact

For any question about delivery of your order, please contact us at:

  • ResellingLab Website: https://resellinglab.eu
  • Email: storehelp7@outlook.com

By completing a purchase on ResellingLab.eu, you confirm that you have read this Shipping Policy in full, understood it, and agreed to be bound by it.